I’ll tell you a secret.

I’m not writing this post.

I’m dictating it into my Sony digital recorder while heading down the freeway at 65mph.

See, I read a post on the Content Marketing Institute blog yesterday about the uses for an audio recorder in content marketing. Great post.

Earlier, while going through the initial stages of creating an editorial calendar, I realized that I didn’t have a topic for today.

I saw the recorder on my desk. Remembered what I’d read. And thought, “Why not?”

So I got in the car, stuck the recorder on my dashboard…and here we are.

The point I’m making here is very simple. You’re able to follow along with what I’m saying, right?

Which means this content is accomplishing its goal. (And I did it without revision after revision, staring at a computer screen until blood leaks out of my forehead.)

I’m just talking. As if you were sitting in the passenger seat next to me.

And therein lies a big part of developing clear content.

Talking To Yourself is the First Sign of…Content!

We’ve all heard the age-old truism. “Write like you talk.”

People say it to avoid getting bogged down in overly-complicated language, too many buzzwords, looooong paragraphs…

Why avoid them? Because they all disrupt the flow of conversation that occurs within the content.

And between the content & its reader. You.

That flow is best maintained as if the content on a webpage (or in a case study, or email) mimics the type of conversation you would have with a person sitting across from you.

When you don’t write like you talk, something funny happens. People will go to your website with questions. They’ll skim the website. They might hit on an answer or two.

Then they’ll call you.

And they’ll ask you the same questions. Questions (you thought) you answered on the site!

Message Unclear Houston, Please Repeat

Why is this? It’s because they weren’t following the conversation on the website enough.

It may well have answered their questions. But it didn’t do a good enough of being clear, of reaching them.

Clear enough for them to grab on. Enough to catch the idea and integrate it into their own thoughts.

So they did get an overall impression from skimming:
“These people know what they’re talking about. I should talk with them.”

But they didn’t spend the time to read through & get caught in the conversation your website’s trying to create.

Writing Like You Talk Creates a Conversation

Now that essentially means the website failed to do its job. But a lot of them do that. (Not pointing fingers.)

Let me reiterate the point. The point of writing like you talk is to create a conversation that you want to have with your reader.

Writing like you talk is how we describe content that mimics a live conversation. If you can write web content that reads like you and another person are chatting in Starbucks, you more than double your chances of the content

  • Being fully read
  • Being taken seriously
  • Spurring people get in touch with you (for the right reasons!)

(At this point I swore because somebody cut me off. I’ll leave that out. You might be reading this at work!)

What’s the best way to do this?

Well, how did I write all this? I finished dictating this post before I reached my turnoff. 15 minutes of talking to myself. It may be crazy…but it works!

Ever talked yourself to a webpage? Or blog post?

 

A lot of the web content out there is too fat. Overstuffed, failing to persuade, droning on and on…

And I think I know why. (Well, ONE of the reasons.)

Some of it comes from our school days. When we were kids, you had a word requirement for essays, right? It stuck with us. We equate “longer page” with “better page.”

But it’s not the case. All Clear(er) Content has to do is address the need of the person reading it. That’s it. Anything else you add is fluff, filler. The extra words you stuffed into the essay to meet the word requirement.

(Not to say longer content isn’t effective. It definitely is! Giving lots of content is GOOD when the content is informative, relevant–and doesn’t mince words.)

Think of it like giving a speech. Chances are if you had to give a speech, you wouldn’t waste any words. You’d get to the point, back it up, and then finish.

Do the same with your web content too. Here’s some ideas as to how.

1) Dangling Words = Shorten the Paragraph

Ever seen a word or two dangling at the end of a paragraph? (Shrink your editor’s window so it looks like the website will.) Edit the paragraph’s sentences until the dangling word isn’t dangling anymore.

2) Secondary Point? Remove It

Doesn’t matter if you’re writing an email, a webpage or a white paper. One piece of content, one topic discussed. If you’re talking about more than one thing, split the content accordingly.

As the Star Wars pilot said, “Stay on target!”

3) Cut Down to Half. Then Another 25%

There’s a usability maxim: Once you’re done writing content, take out half the words. Then do it again. You’re left with what matters. I prefer to cut by half, then a quarter. Feels easier and goes faster.
Couple ways to go about this:

  • Drop as many adverbs as you can. (Remember, ending in “ly”). “I am dead to adverbs; they cannot excite me.” – Mark Twain
  • Any sentence you can’t read aloud in one breath? Cut it in half.
    “The way people work has changed dramatically as new tools and technology challenge the traditional rules of how and when people can do their jobs.”
    VS.
    “Work isn’t 9-to-5 in the office anymore.”
  • Read each paragraph. Does it directly relate to the main point? Yes? It stays. No? It goes.

4) Never Use a Paragraph When a Sentence Will Do

Resist the urge to “surround” a point with verbiage. It doesn’t help make things clearer. (The opposite is often true.)

Wait.  Won’t This Hurt SEO?

Not really. You’re sticking to 1 topic, where the real focus should be. Remember, humans have to read this for it to be effective. Make it clear for THEM first.

Editing is more than just trimming out words. There’s a lot more factors involved. Editing however becomes much easier (and faster) with lean, clear content.

What’s the last piece of “fat” content you came across?

 

If you haven’t heard of The Oatmeal’s comics, you have not earned your Web merit badge. Report back to me when you know how many hungry weasels your body can feed.

Anyway. One of his hilarious works is a great example of what Clear Content means (without even trying!). It’s called “How to NOT Sell Something to My Generation.” Go check it out.

How to NOT Sell Something to My Generation – The Oatmeal.com

Now, I happen to be the same generation as The Oatmeal. But even if I weren’t, I couldn’t agree more with the comic. It may be an oversimplified point–but it’s a vital one. Everyone writing web content, every business trying to sell online needs to know it.

What’s the point I’m talking about here?

Be sincere in content. Not pushy or deceptive.

That’s it.
Read it. Understand it.

When’s the last time you read sincere web content? Can you remember where you saw it?

 

I received a newsletter this morning from Diana Huff.  In it was a great new article titled, “The Three Biggest Mistakes Companies Make with Regard to B2B Websites.”

If it was any closer of a fit with my new “Clear Content” theme, I’d have to argue with her about authorship!

Two mistakes she calls out are Poor Messaging and Lack of Content.  Both of which are superb overarching points about content clarity (especially in B2B).

Take it from one of our industry’s best – flubbed messaging doesn’t help you distinguish yourselves.  And a lack of what she calls “bread and butter content” (I often use “main pages” myself) strands your site visitors in a web-based desert.

(The third mistake?  Well, you’ll have to go read the article to find out!  Click the title above.)

 

If I’m going to blog about what I term, “Clear Content,” then I should define its opposite too. Telling the difference between two sides of a coin is much easier if you know what they look like.

Henceforth I will call the opposite – Confusing Content.

Under this label I include things like:

  • Long copy that you get lost (and a headache from) reading.
  • Webpages that don’t make sense.
  • Websites without any conversion process in place.
  • Buzzword-laden BS.
  • Content which talks about 3 different subjects at once. Or 4. Or 10.
  • Sales-heavy copy.
  • Content that wasn’t properly targeted (or targeted at all!).

If Content Isn’t Clear, It’s Confusing

You’ve seen Confusing Content on websites, in white papers, in email newsletters. And you thought something like:
“What’s this about?”
“This doesn’t tell me what I need to know.”
“Gah! Back button!”

Clear Content VS. Confusing Content: DING!

The battle begins next post. More coming soon.

(If a website popped into your head reading this, please leave the URL in the comments. I’m always gathering more examples.)

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